Privacy Policy
Last updated: October 2025
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1. Who We Are
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We are The Iveco Guys, a mobile, on-site IVECO LGV and commercial vehicle diagnostic and repair specialist, providing advanced diagnostics, repairs, and servicing for commercial vehicles.
In this policy, references to “we,” “us,” and “our” refer to The Iveco Guys, and “you” refers to our customers or website visitors.
Website: www.theivecoguys.com
Email: info@theivecoguys.com
Phone: 07493 355 834
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2. Information We Collect
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We may collect the following types of personal information when you contact us or use our services:
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Name, business name, and contact details (address, phone number, email)
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Vehicle details (make, model, registration, and fault information)
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Payment information (for invoicing or receipts)
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Any information you provide via our website, email, or phone
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3. How We Use Your Information
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We use your personal information to:
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Provide diagnostic, repair, and servicing work
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Process payments and send invoices
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Respond to enquiries and provide quotations
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Maintain service records and warranty information
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Improve our services and manage our business operations
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Comply with legal and tax requirements
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We will never sell or share your information with third parties for marketing purposes.
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4. Data Storage & Security
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Your information is stored securely in password-protected systems and devices.
We take appropriate measures to protect your data from unauthorised access, alteration, or disclosure.
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5. Sharing Your Information
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We only share data when necessary, such as with:
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Accountants or HMRC (for legal compliance)
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Approved suppliers (for genuine Iveco parts or specialist services)
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IT or website providers (for secure hosting or email management)
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All third parties are required to handle your data safely and lawfully.
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6. Your Rights
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You have the right to:
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Access the personal data we hold about you
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Request corrections to inaccurate information
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Request deletion of your data (where legally possible)
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Withdraw consent for marketing communications
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To exercise your rights, please contact us at:
07493 355 834
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7. Data Retention
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We keep customer and service records only for as long as necessary, typically up to 7 years for legal and accounting purposes.
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8. Cookies
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If our website uses cookies, these are small files used to improve your experience and analyse site traffic. You can disable cookies in your browser settings at any time.
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9. Updates to This Policy
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We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised date at the top of the page.